More and more businesses are picking up on the advantages of Voice over Internet Protocol – or VoIP – systems, and have been quick to install systems in their workplaces. Whilst VoIP is relatively easy to install and operate, one should nonetheless understand that there are specific tips or tricks, so to say, that can significantly improve the quality of the system – and most businesses fail to pick up on them. if your business was also recently introduced to this technology, here are some useful tips to keep in mind:
Ensure voice priority – if you switched from analogue phone systems to VoIP technology, a good part of the reasoning that fuelled the change would the promise of better quality. And yet, once you install the system and get it up and running, you might find yourself plagued with poor, broken connections. What would the reason be? The answer lies in the priority you have assigned to VoIP traffic in the SIP provider Caloundra. Generally, when the network experiences heavy traffic, everything will lag and slow down, but connections requesting higher priority tend to fare better (and sometimes, suffer no consequences at all). This is what you should be doing with your VoIP system – change the router settings and enable voice priority. No more lagging communications!
Keep up the maintenance of the system – as best iPECS support or any other supplier’s support would let you know, you should make sure to not take any chances with the maintenance of the system. As with any other digital technology, maintenance is crucial to finding potential bugs and issues that may compromise the system and cause issues. Finding issues in real time minimizes the chance of these issues having a large impact on the business operations, which is why you should take steps to ensure that the network is constantly monitored for issues, and that maintenance is regularly performed.
Train your staff – and of course, do not forget to properly train your staff on how to use the VoIP system! Many companies make the mistake of either expecting their employees to be familiar with the technology, or providing some barebones instruction manual on how to operate the system. This is only going to cause you problems, because technology is going to work as you expect only as long as the operators themselves know what they are doing. Take some time and explain the steps to your employees: a workshop or two conducted by your supplier or some other professional company dabbling in this specific field of technology can make a great difference overall!